Questions
Don't see yours? Call 613-415-5505.
Your items
Do you want things that still work?
Yes, please. Working cameras, lenses, smartphones, laptops, tablets and game consoles are especially welcome, even older models.
Do you take things that are broken?
Yes. Broken items are welcome too.
Should I keep the chargers, cables and cases?
Yes, please. Keep them with the item if you can find them. Lenses, batteries, remotes, boxes and manuals are all helpful.
Will you pay me for my items?
No. We're a pickup service, so we don't buy items or tell you what they're worth.
What happens to my items after pickup?
They become ours. Things that can be used again may be resold or donated. The rest goes to an electronics recycler.
What can't you take?
Large appliances, chemicals and damaged batteries. See the full list.
Price and pickup
How much does it cost?
Our base fee is $35. It can be more for stairs, heavy items, a large number of items, or a long drive. See prices.
How do I book a time?
Send us your request. We'll look it over, call you with a price, and set a day and time with you.
Do I have to carry anything?
No. We carry everything. Just show us where it is.
How do I pay?
We'll go over your payment options when we call.
I'm not comfortable with computers. Can I just phone?
Of course. Call 613-415-5505 and we'll do everything over the phone.
Can I send a request for my parent or a relative?
Yes. Use your own phone number, and tell us in the "Anything else" box who will be home.
Your privacy
What about the personal information on my old computer or phone?
We erase every computer and phone before it's reused or recycled. If something can't be erased, we destroy the storage.
Can I save my photos first?
Yes. Tick the box in your request and we'll talk about it when we call.
Should I take out my SIM card and memory cards?
Yes, if you can. If you forget, we'll look for them.